RETURNS AND EXCHANGES

​

QUESTIONS REGARDING ORDER STATUS

We process orders placed on marinbee.com Monday through Friday in the order in which they are received. Orders placed after 12:00PM PST (Noon) Monday –Thursday, and 11:00AM PST Friday will not be processed until the next business day.

If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at customerservice@marinbee.com and we would be happy to assist you.

​

TO MAKE A CHANGE TO A SUBMITTED ORDER

If you need to change an order you have already placed, please email us at customerservice@marinbee.com with "Can I Change My Order?" in the heading. To expedite your request, please write your order confirmation number in the body of the email or have your order confirmation number available when you call. We will always do our best to accommodate your needs as quickly and efficiently as possible.

​

TO REPORT A PROBLEM WITH AN ORDER

If your order is missing a product, contains a damaged item, or other concern, please email us at customerservice@marinbee.com with “Problem with My Order” in the heading. To expedite your request, please write your order confirmation number in the body of the email or have your order confirmation number available when you call. We will always do our best to accommodate your concerns as quickly and efficiently as possible.

 

RETURNS & EXCHANGES POLICY

Should you ever buy a product from us that is not pleasing to you, please email us at customerservice@marinbee.com with “Problem with My Product” in the heading. To expedite our ability to evaluate the issue, please write your order confirmation number in the body of the email or have your order confirmation number available when you call. We will always do our best to accommodate your concerns as quickly and efficiently as possible.

We regret we are unable to assist you with problems you may encounter with Marin Bee products purchased from authorized retailers. Please refer to authorized retailers for their individual Return & Exchange Policies.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

RETURNS POLICY FOR UNOPENED PRODUCTS

Please do not return products to us without first contacting our Customer Service at customerservice@marinbee.com. In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days.

Please note only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted or processed.

If you still have not received your refund yet, please contact us at customerservice@marinbee.com with "Missing Refund" in the email heading and we would be happy to look into it.

 

SHIPPING YOUR RETURNS/EXHANGES BACK TO MARIN BEE

To return your product, please mail your product to: Marin Bee Company 3035 25th Ave, San Francisco, CA, 94132, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where your location, the time it may take for your exchanged product to reach you, may vary.

We suggest if you are shipping an item over $75, to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at customerservice@marinbee.com with “Problem with My Order” in the heading. To expedite the process, please write your order confirmation number in the body of the email. Do not ship items for exchange without emailing us first.

Please return your item to us at: Marin Bee Company 3035 25th Ave, San Francisco, CA, 94132, United States.

 

INTERNATIONAL SHIPPING

We regret that we do not ship outside the U.S. at this time for orders placed on marinbee.com but have partnered with several authorized retailers that ship internationally. Please find them listed on marinbee.com/stockists.

At Marin Bee Company, we stand behind our service, our products and our customers. Please contact us for any reason, should you ever buy anything from us that is not pleasing to you at customerservice@marinbee.com.